Q: My scanner will not power on. How do I fix this?

If your scanner will not power on, it is likely low on battery power or batteries are not inserted properly. Please replace batteries and/or check that batteries are installed correctly.

Q: Can I use my wand scanner without batteries?

Yes, you can scan without the use of battery power by connecting the scanner to your computer with the included USB cable.

When your scanner is connected to your computer, press the Power button and hold for 2 seconds.

You will then need to switch your scanner to SD card mode. Look for a blinking icon with a computer and arrow in lower portion of the display screen. Use the Up and Down buttons to shift to the icon representing an SD card and arrow.

You can use scanner normally while connected to the computer.

Q: Why am I receiving an ERROR on the display screen while trying to scan?

If you are seeing an ERROR on the display screen, you are likely scanning too fast or not smoothly enough. Please stop scanning and try again.

Make sure the wand scanner roller is fully in contact with the document. Ensure you are moving the wand at a slow and steady pace as you scan.

Try to avoid any tilts or gaps while scanning. Your scanner should be positioned straight to ensure quality images.

Q: My pictures cannot be saved on the wand scanner. How do I fix this?

If your pictures are not saving on the scanner, it is likely due to an issue with the SD card.
Confirm the SD card is installed properly. It should be inserted into the SD card slot on the left side of the scanner.

If your SD card is full, download the pictures from the scanner to the computer. You can delete stored pictures on your SD card to create storage space. Press the Up/Playback button on the wand and then pressing SCAN on the image you wish to delete. Select the check icon and press SCAN again to delete your image.