Q: My images are blurry/fuzzy/cut off. How do I fix this?
If you experience a decline in image quality, we recommend you calibrate your scanner. Please review the calibration steps listed below to complete.
Q: How do I calibrate my scanner using AmbirScan for athena software?
To calibrate in AmbirScan for athenahealth software, complete the following steps:
- Right click on the AmbirScan for athenahelath icon in your system tray and select Show
- Turn off Auto Scan
- In the top left corner, click the circle with the AmbirScan logo. Click Settings
- At the bottom of the left column, click Calibrate
- Follow the prompts
Note: For all -ix scanners, a new window will pop-up. Click Settings, then Calibration to begin.
Q: I lost my calibration sheet. What can I do?
For optimal performance, calibration sheets are strongly recommended and can be purchased here.
If you need to calibrate in the interim, you may use a plain white sheet of 8×11 ½ sheet of paper. For card scanners, fold the sheet lengthwise to fit the scanner. No not cut the paper.
Please note this calibration may not produce optimal image quality.
